Be Available: Customers want to know that you are there for them and their needs. If customers can’t get a hold of you, then you will lose them forever as loyal customers. Making sure your customers know that you are there to make them happy, you will have them as number one fans for a long while.
Special Services/Discounts: There are those customers that are loyal to the very end and they deserve a little incentive here and there. Customers that have been with you from the beginning like to know that they are being treated with the utmost special intentions; so offering a VIP benefit of some sort or special discounts can generate the type of buzz that you may be looking for.
Feedback: Companies love to know how they are doing so that they can improve in the places that need it. Unfortunately, companies can’t know where the consumer’s pain points are unless the communicate openly. Customer feedback can be one of the best tools when improving your customer service skills. Customers love ranting about what is wrong, but they also like writing about great service as well.
Problem-Resolution: Be sure to have the flow to your customer service system. This helps problems be fixed efficiently. Use this system to see what problems are most commonly reported, and their solutions, this can both streamline how much time it takes for a resolution, but also identify where you need to improve as a company. If a problem can’t be solved then be sure make sure the customer still has the most pleasant experience possible.
Time Management: Priorities are the sole key when it comes to any business. Be sure to figure out how to maintain the customer’s needs with the needs of the company so everything is synchronized in the end.